What If You Are Not Eligible For Shelter Or You
Are Terminated From Shelter?
What Now?
If you are not eligible for shelter, there are several actions you can take.
If DTA denies you shelter or terminates you from shelter, you can
appeal their decision. Contact legal services to find out if you have
a chance of winning your denial on an appeal. Your denial must
be in writing. You should contact Legal Services before you schedule
your appeal. You can fax or mail your appeal to:
Division of Hearings, Department of Transitional Assistance
529 Main Street, Charlestown, MA 02129
Phone: (617) 241-2500
Fax: (617) 241-2535
Contact an advocate. There are many people who might be able to help
you find options. There are a limited number of non-DTA shelter spaces
(“community rooms”) that may be available. Below are some
numbers of agencies that might be able to help you.
Massachusetts Coalition for the Homeless
(781-595-7570 or
(866) 205-1700 x104
Travelers Aid
(617) 542-7286
United Way First Call for Help
(800) 231-4377
For Boston Families Only:
Mayor’s Hotline (after 5 pm)
(617) 635-4500
If you have nowhere else to turn, go to your local police station
or emergency room for assistance and/or a safe place to stay.
